Uber One is a subscription service offered by Uber that provides members with benefits like free delivery on Uber Eats orders, 5% off Uber rides, and more. However, you may decide Uber One is no longer worth the monthly or annual fee and want to cancel your membership. Here is a step-by-step guide on how to cancel your Uber One membership in 2025 through the website, app, or by contacting customer support.
How to Cancel Uber One Membership on the Website
The easiest way to cancel your Uber One membership is through the Uber website. Here are the steps:
- Go to uber.com and log in to your Uber account.
- Click on your profile icon in the top right corner.
- From the drop-down menu, select Account.
- On the Account page, find the Uber One section and click Manage Membership.
- On the Uber One management page, click the Cancel Membership link.
- A pop-up will appear asking you why you are canceling – select your reason.
- Confirm that you want to cancel by clicking Yes.
The Uber website provides the most direct way to cancel your membership. The whole process only takes about a minute.
Uber will send a confirmation email that your membership has been canceled. You will continue to have access to Uber One benefits until the end of your current billing period.
Overview of Uber One Membership
Before jumping into how to cancel, let’s first take a quick look at what Uber One offers. Uber One has three membership tiers:
- Uber One – $9.99/month or $99.99/year. Includes free delivery on Uber Eats orders over $15, 5% off Uber rides, and other benefits.
- Uber One Student – $4.99/month. For students only and offers the same key benefits.
- Uber One Family – $19.99/month or $199.99/year. Can be shared with up to 5 friends or family and offers the same benefits.
Key benefits of Uber One include:
- Free delivery on Uber Eats orders over $15
- 5% discount on Uber rides
- Free Uber Eats Priority delivery
- No surge pricing on rides
- Perks like fuel discounts and special offers
How to Cancel Uber One on the Mobile App
You can also cancel your Uber One membership right from the Uber mobile app for iOS or Android. Here is how:
- Open up the latest version of the Uber app on your device.
- Tap the menu icon in the top left corner.
- Scroll down and tap ‘Account’.
- On the Account page, select ‘Uber One’.
- Tap ‘Manage Membership’.
- Select ‘Cancel Membership’.
- Confirm your cancellation by tapping ‘Yes, Cancel’.
- You will see a confirmation that your Uber One membership has been canceled.
Canceling through the app is nearly as quick and easy as on the website. The Uber app allows you to manage your entire membership on-the-go from your mobile device.
Like the website, you will continue to have access to Uber One perks until the billing cycle ends. Uber will send you an email confirming the cancellation.
How to Cancel Uber One by Contacting Support
If you would prefer to speak to an Uber support rep to cancel your membership, you can contact them by phone or chat:
- By phone: Call 800-593-7069 to reach Uber support. Tell the rep you want to cancel your Uber One membership and they will immediately process the cancellation request.
- By chat: Open the Uber app and tap ‘Help’ in the menu. Then tap ‘Contact Us’ and select the Chat icon to start a live chat with support. Explain you want to cancel Uber One.
When you cancel with a support rep, they will ask for information like your account email/phone number to verify your identity. As soon as they cancel your membership, you will get a confirmation email.
Can You Immediately Cancel Uber One?
Yes, when you cancel your Uber One membership through any method, the cancellation goes into effect immediately. However, you will still have access to all Uber One benefits like discounted rides and free delivery until the current billing period ends.
For example, if you have the $9.99 monthly Uber One plan and cancel mid-way through the month, you’ll still be able to enjoy the perks for the remainder of that month that you already paid for. Once the month is up, the membership will expire.
If you have the annual plan, you can still take advantage of benefits until those 12 months are up. You cannot get a pro-rated refund when canceling Uber One – the cancellation just prevents auto-renewal at the end of your current billing period.
Why You May Want to Cancel Your Uber One Membership
There are a few common reasons you may want to go through the cancellation process for your Uber One membership:
- You don’t use the benefits enough: If you aren’t ordering Uber Eats delivery or taking enough rides to justify the $9.99-$19.99 monthly fee, Uber One may no longer be worth it for you. Only keep it if you utilize the perks regularly.
- You prefer other services: Many users opt to cancel Uber One when they start frequently using other food delivery apps like DoorDash or rideshare services like Lyft. The benefits may no longer be valuable.
- You want to save money: With rising costs of living, it’s natural to cut back on extra subscriptions. Uber One may feel like an unnecessary monthly expense you want to eliminate.
- You had a poor customer experience: Problems with your Uber rides or Uber Eats orders may encourage you to take your business elsewhere. Canceling Uber One can be part of transitioning to new services.
Take an honest look at how much you use Uber One benefits and whether the fee still makes sense for your budget and needs. If it doesn’t, canceling is quick and easy.
Tips for Cancelling Your Uber One Membership
Follow these tips for a smooth, easy Uber One cancellation process:
- Double-check account details: Make sure you are logged into the correct Uber account before canceling so the right membership gets canceled.
- Take note of the billing date: Your cancellation will be effective immediately but perks last until the billing date. Mark your calendar so you know when they expire.
- Use up benefits if prepaid: If you pre-paid for an annual plan, take full advantage of discounted rides and free delivery before expiration.
- Confirm cancellation: Wait for the confirmation email from Uber to be sure the cancellation went through successfully.
- Sign up again: If you cancel and later realize you want to re-enroll, you can resubscribe to Uber One at any time as a new member.
- Contact support with issues: If there is a problem canceling your account, reach out to Uber support to resolve it quickly.
Following these tips will help ensure you have a smooth, seamless experience canceling your Uber One membership when you are ready to do so.
Frequently Asked Questions About Cancelling Uber One
Here are answers to some of the most common questions about canceling an Uber One membership:
How do I get a refund when canceling Uber One?
You cannot get a prorated or full refund when you cancel your Uber One membership. The cancellation simply prevents auto-renewal at the end of the current billing period you have already paid for. However, you can continue using discounts and perks until they expire.
Can I reactivate my Uber One membership after canceling?
Yes, you can always subscribe again to Uber One in the future, even immediately after cancellation. You would simply sign up as a new member and be charged the standard monthly or annual fees again.
Will my Uber app still work if I cancel Uber One?
Absolutely. Cancelling Uber One has no effect on the overall Uber app. You can still request rides, order food delivery, and use other Uber services normally even without an active membership.
If I cancel mid-month, when do my Uber One benefits stop?
Your benefits will remain active until the end of the billing period you already paid for, even if you cancel mid-cycle. For example, cancel on the 15th of the month, and retain benefits until the end of that month.
Can I cancel a family member’s Uber One membership?
Yes, the primary Uber One Family account holder can cancel memberships for any linked friends or family members in the Settings menu of the Uber app under ‘Manage Family Members’.
Conclusion:
Cancelling your Uber One membership is quick and straightforward whether you use the website, or mobile app, or contact customer service. Be sure to take advantage of any remaining benefits before they expire at the end of your current billing period. You can always rejoin Uber One in the future if you change your mind after canceling.